The Pen Collective ships to all destinations within South Africa. We do not currently ship internationally.

Free Shipping on All Orders

Standard shipping is free on every pen order, regardless of destination within South Africa.

How We Ship

All pens are shipped via courier with door-to-door delivery and full tracking. Every pen is packaged securely before dispatch. We use protective inner packaging around the pen itself and a rigid outer box to ensure the pen arrives in exactly the condition it left us.

Dispatch Timeframes

Orders paid by card or instant EFT are dispatched within one business day of payment confirmation.

Orders paid by manual bank transfer are dispatched within one business day of payment reflecting in our account. Same-bank EFT payments typically reflect within a few hours. Inter-bank transfers typically reflect within one to two business days.

Delivery Timeframes

Delivery timeframes within South Africa are typically as follows:

• Gauteng: one to two business days
• KwaZulu-Natal: two to three business days
• Cape Town and Western Cape: two to three business days
• Other major centres: two to four business days
• Remote and outlying areas: three to five business days

These are estimates based on typical courier performance and are not guaranteed. Public holidays and peak periods may affect delivery times.

Tracking

A tracking number is emailed to you as soon as your order is dispatched. You can use this number to monitor your delivery directly with the courier. If you have not received a tracking email within two business days of placing your order, please check your spam folder and then contact us at info@thepencollective.co.za.

Insurance

Please contact us prior to placing an order if you would like to purchase shipping insurance . In the unlikely event that a pen is lost or damaged in transit, contact us immediately and we will manage the insurance claim and replacement or refund process on your behalf for the insured shipping option.

Packaging

We take packaging seriously. A Montblanc pen is a precision instrument and it is packaged accordingly. If your outer packaging appears damaged when it arrives, photograph it before opening and contact us immediately.

Shipping Address

Please ensure your shipping address is entered correctly at checkout. We cannot redirect parcels once they have been dispatched. If you notice an error in your shipping address after placing your order, contact us immediately at info@thepencollective.co.za and we will do our best to correct it before dispatch.